Welcome to Automated Telecom

Cloud-based and Traditional Communication Services

Automated Telecom is the Desert’s Choice for Telecommunications. For over 25 years Automated Telecom has provided custom Telecommunications Services including VoIP Telephone Systems and Service, Auto Attendant and Voicemail Solutions, Wireless and Wired Internet Services, and eFax service for Businesses If you are looking for a company to be your partner in your business communications and networking needs please let us be of service.

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Why Customers Choose Automated Telecom

Automated Telecom has many services to improve your business communications. They can tailor the phone system around your business’s needs. We have all of the features of your current phone system and even more. Give us a call and ask about what features benefit your business.

Unparalleled Customer Service

There is a reason why Automated Telecom has a five-star rating. Their focus on detail when designing your system from the site survey, to the installation and activation, and training are focused on your business needs. Your system will be designed and tested to serve your needs during business hours and after hours. If you need to make changes to the system their staff, based in Palm Desert, will take care it of quickly and professionally..

Save More and Get More

Start saving today. Many of Automated Telecom’s customers begin seeing a savings over the current service provider and at the same time have a system with many more features and capabilities. The savings can be applied to see a quick return on investment or towards a rent to own option.

Services

Business Telephone Services

Mobilize your workforce with our Virtual Auto Attendant. Voicemail by Day and Answering Service by Night.

Business Internet Services

Offering reliable, redundant internet service from over 80 providers ensuring uptime and connectivity.

Check Out the Phones We Use

Yealink Telephones

Yealink offers some of the best business phones in the market. These are the phones that we choose for our customers. Check them out and see for yourself why many businesses use Yealink.

Helpful Tips and Guides

Click on any of the links if you are looking to learn new tips or need to find a guide. Much more to come!

 

4 Things to Consider Before Choosing VoIP

There’s no shortage of communication channels available today that businesses can use to reach and interact with their customers – websites, blog posts, social media, etc. These media channels are great, but phone conversations are [...]

Find Me Follow Me

Many businesses are beginning to use the find me follow me feature and improving their productivity. If you are someone that tends to miss calls when you are out of the office this is [...]

Phone/ Basic Call Feature Guide

Phone Feature Guide Basic Setup Each phone comes programmed with: 2 or 3 Line Keys 2 or 3 Park Keys All other extensions in the system (if applicable or unless [...]

Voicemail Setup/ Voicemail User Guide

Voicemail Setup For first time access, press the Message button on your phone or dial * followed by your extension number. For example you would dial *103 to access mailbox 103 When prompted for a [...]

How to add or remove holidays

This guide will provide steps to allow you to add/remove dates which will be used to determine Holiday behavior for your phone system. First, Access https://pbx.automatedtelecom.com Second, type in your username in the Username [...]

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Automated Telecom
73680 CA-111, Palm Desert, CA
41 reviews

A big thanks to Ian and his team at Automated Telecom! They installed new phones and moved us from Frontier with not one problem and we’re now saving lots of money on calls from our business. Thank you so much, Ian, Leo, and Anna!!!

Mary Sempek, Marsha Lee & Co.

Ian and his team have been extremely helpful through the whole process. The new Yealink phone system is so easy to use. It’s definitely a user-friendly system.

Monica Lopez, Dominic Montnez
New phone system is amazing! Fantastic customer service, very helpful. Definitely recommend Ian and his team.
Debbie Lessard, Avail Property Management
We have been a customer of Automated Telecomm for over seven years and it has always been a pleasure working with them. Their customer service is responsive to any of our needs and their pricing is more than competitive. We especially like that we can make changes through their website. I highly recommend Automated Telecom.
Tracy Miller, McGee Company

Ian & his team made the process of moving my office simple & quick. They also saved my company money in the process. I highly recommend Automated Telecom.

Robert Meraz, Ipay Solutions

Ian is “top shelf”. He knows his industry and provides amazing service. He is hands-on and has been very responsive to our business needs over the many years we have worked with him.

Bob Wilmeth, Abel, Keieger & Wilmeth CPAs

Ian and his team have been assisting us fr many years and when they are needed they respond promptly. Our new phone system is so nice to use and the ability to log in via computer to access individual phones, messages… is incredible. Keep up the great service.

Donnie Gonsalves, Valley Plumbing Co.

My company has been doing business with Automated Telecom for decades. We just purchased an entire new phone system for our office that included many extensions and lots of high-tech equipment. Ian and his team were on time and delivered as promised. They personally have walked us through the entire set up and training and they have made themselves available for additional support after the sale. Automated Telecom is the only company I would go through for my business phone needs.

Sarie Gonsalves, Valley Plumbing

Ian and his whole crew have far exceeded all expectations. I tried to set up a business phone system on my own, for my new psychiatric practice, without understanding how much technology has changed. After realizing I was headed toward disaster, Ian swept in and saved the day (in addition to saving me considerable money). He provided new meaning to personalized service professionalism. I wish I could give Automated telecom 7 stars!

Thomas Jackson, Desert View Medical

I had a great experience with Ian and crew — from the first conversation to complete implementation — Thanks Ian and crew!

Steve Donohoe , Another Perfect Pool

Excellent team with great attention to detail and fantastic customer service. Would highly recommend them for any business needing telecom services

Paul Hodapp , Render HR

Have worked with Ian and his team for many years, when moving PlanIT Print Works to our new location I knew Ian was the one that could help us with our new phone system. They are very attentive to our needs and have helped us tremendously. I would definitely recommend them.

Amanda Tucker , PlanIT Print Works

Automated Telecom is simply the best! Ian and his team are the most knowledgeable experts in telecommunications, and beyond, that I know. They are solution specialists. After four years’ experience and their excellent service, CODA Gallery wholeheartedly recommends Automated Telecom!

Sam Heaton, CODA Gallery

Hello Ian, as I am sure you are aware. A phone system is the lifeblood of any business. However, no matter how cutting edge a phone system is it is useless without proper support. With that said, I wanted to take a moment and let you know that Leo is truly exceptional in the support he has provided me. His knowledge and promptness in addressing my issues make me feel like I am your only client!

Thank you again for all you and your staff do to aid in making my business run efficiently.

Bill Youngblood, William Youngblood Insurance Agency

We have been in business with Ian’s Company Automated Telecom for six years. We just upgraded our phone system which is very excellent. Ian and his staff were very much in touch with their business and available when assistance is needed. Thank you for the excellent service we received from you Ian, and your staff. We would highly recommend your Company to anyone.

Luz Bochnewich, Bochnewich Law Offices

We are very happy with our new phone system by Automated Telecom. The phones and service are the upgrade we needed. We appreciate their friendly and helpful service.

Clarion Optometry Group,

We are delighted with our new phone system by Automated Telecom. It is only one week since it was activated and already our staff is happier with both the hardware and the many improved options and features compared to our old system. Kudos go to Ian and Leo, who were excellent on installation day—efficient with their time resulting in minimal interruption of our business.

Richard Torban, Richard Torban, M.D.

We have had the privilege of working with Ian since our pager days! We now have their telephone system and are thrilled with their attention to detail and communication is key with them. We would highly recommend Automated Telecom.

Connie Galati, Galati Enterprises
Excellent customer service. Highly reliable company. I would definitely recommend them! You are in good hands.
Lilly Luna , Anthem Mechanical
Great team at Automated Telecom. They have set up our phone system and give us great service. Highly recommend them
Mike Soloman , Anthem Mechanical

All Card Processing has worked with Ian and Automated Telecom for 20 years. Last week they installed a new telephone system in our office. It was a seamless process. Both the service and equipment are fantastic. I highly recommend Ian and Automated Telecom. Please feel free to contact me with any questions.

Stephanie Huber, All Card Processing

This company, owner and all personnel are extremely knowledgeable, responsive and friendly. They will not try to sell you something that won’t work for your situation. They are honest and reliable and local. Highly, highly recommend!

Lorraine Price , Palm Desert Ace Hardware
Excellent service! Ian did a great job installing our VOIP system for the new office. Highly recommended!
Flavius Garmacea
Working with Automated Telecom has been a complete pleasure. Everyone is so knowledgeable & helpful. Our transition and set up has been very easy. Thank you for the fantastic service.
Tamara Scott , Palm Springs Vacation Homes

We were very lucky to have been refereed to Automated Telecom, From beginning to end their team made our scary transition from telepacifc to their platform truly effortless. Truly an honest company that gives you exactly what you pay for and some! Please do not hesitate to go with them.

Karen Gutierrez , Desert Alarm

Ian and Automated Telecom put in an immense amount of time to make sure our phone system got up and running smoothly, and we are very happy with the system and service. They are reliable and there anytime an issue comes up. They also handled a lot of the interactions with Spectrum to ensure the transition happened as smoothly as possible. We highly recommend Automated Telecom for your phone system needs.

Brette Maclean, Maclean Capital
Ian and Automated Telecom are a great local company. Wonderful and reliable service.
Heidi Richert Clerc , Burt & Associates

Local company, with fast response times, and an even better customer service. The service is reliable, and the company-wide deployment was seamless. Will recommend this service to the neighboring businesses.

Eduardi Guevara, Chiriaco Summit Water District
Automated Telecom installed our new phone system several weeks ago and we love our new phones. We are still in the process of learning all of the features. We also purchased the test messaging platform which has been very helpful and a nice added service.
Meegan Villa , Proper Solutions

Thank you Ian and Automated Telecom Communication Staff for taking very good care of our Mario’s Tilecare Company communication services for more than 25 years !

I hate to date us my friend but
Wow we started with your Motorola
Radio’s, Beepers, Nextel phone / Walki Talki, and now our Smartphones. Your Five Star Service and Products help us grow our
business and we appreciate you!

Throughout the years you have set up our office phones and installed systems to help us with our other two businesses Home Improvement Insider and Desert United Marketing.

Your Skills and Customer Service are Amazing and continue to be Five Star after all these years. We highly recommend your company to any business owners that want the best!

After 25 years it’s never too late to give a Review and never too late to be grateful.

Mario Hernandez, Your Content Goes Here

Ian and his team are real-time based telephone solution providers. I am not an easy guy to please and sort of demanding and I continue to be impressed by the team’s dedication to excellent customer service, the creative solutions to my unique problems and a passion for what they do. I am pleased to wholeheartedly recommend the team at Automated Telecom for mobile telephones, office landlines, and customized voicemail solutions.

Steve Little , Claro Pools
We recently needed new phones for our growing small business and Automated Telecom took excellent care of us. Ian spent a lot of time with us showing us the different plans along with the phones and their capabilities. He was able to work within our budget, and more importantly, was able to find a system for us that would meet 100% of our needs. I couldn’t recommend this company strongly enough. They do a fantastic job.
Mark Fruchtman, Escape Room of Palm Springs

Our firm has used Automated Telecom for more than 7 years and has been very pleased by the great personal service. They provide us with answering services and a number of other services that make our business run better and more efficiently Ian is a wizard with telephone and cellular issues and I’ve never presented him a problem that he couldn’t solve.

I would highly recommend the folks at Automated Telecom if you need cellular, telephone, or answering services.

Steve Kaufer , Maximum Security

I have had nothing less than excellent customer service from Automated Telecom. Ian (the owner) started me on discounted business cell phones and then I transitioned into VoIP phones which are the wave of the future.

I was a little skeptical about the cost because of all the features, but I’m paying pretty much the same as I was before, but my internet is 6 times faster, I have unlimited long distance, several extra incoming lines, the ability to change how the phone forwards from the internet, wait music, etc…Plus I would much rather deal with Automated Telecom than Verizon.

If I leave a message, they return my call. Most of the time I can get right through to someone and I don’t have to sit on the phone for 45 minutes to resolve one little problem. Finally, the money stays local, which is what I prefer.

Naota Hashimoto , Desert Medical Care & Wellness

I couldn’t be happier being an Automated Telecom client. With multiple cell phones, wireless wifi, and a voice over IP solution for my business, they have me covered. Every potential roadblock I have ever had has been quickly and efficiently handled by Ian and his team. It’s so nice to be able to go into the office, and get a new phone or accessory easily, without lines, and with knowledgeable help. Thanks, Ian!

The Luxury Team of Signe, Inc.